PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING THIS INTERNET BASED PLATFORM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS INTERNET BASED PLATFORM.
The domain name www.pinelabs.my, an internet based portal, is owned and operated by Pine Labs Private Limited and/or its holdco, subsidiaries, affiliates and authorized service provider (hereinafter referred to as “Pine Labs” or “We” or “Our” or “Us” or “Company”). The domain name is referred to as the “Platform”.
The Platform is a platform that facilitates payment technology services including loyalty, rewards and gift card, EMI etc. (herein after referred to as the “Services”). Pine Labs and its affiliates attempt to be as accurate as possible. Pine Labs does not provide links to other sites over which Pine Labs has no control. Pine Labs is not responsible for the availability of such external sites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
By using Pine Labs Services You agree to the following disclaimers:
The Services would be made available to such natural persons who have agreed to use the Platform. To the full extent permissible by applicable law, Pine Labs disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Pine Labs does not warrant that this site, its servers, or email sent from Pine Labs are free of viruses or other harmful components.
By visiting pinelabs.my, you agree that the laws of relevant jurisdiction (“Applicable Laws”), without regard to principles of conflict of laws, will govern the conditions of use and any dispute of any sort that might arise between You and Pine Labs or its affiliates. [
The contents on the Platform including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, solely contains content provided by Pine Labs including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (collectively, “Content”). The Content is the property of Pine Labs and is protected under copyright, trademark and other applicable law(s). You shall not modify the Content or reproduce, display, publicly perform, distribute, or otherwise use the Content in any way for any public or commercial purpose or for personal gain.
For the purposes of availing the Services through the Platform, Pine Labs may collect the following personal information from You:
The Platform uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Pine Labs for the technical administration of the Platform, research and development and for User administration. In the course of optimizing services to You, Pine Labs may allow authorized third parties to place or recognize a unique cookie on the Your browser. Pine Labs does not store personally identifiable information in the cookies. Without prejudice to the foregoing You agree that Pine Labs shall not be held liable or responsible for 'phishing attacks' on You. You may accept or decline the cookies when you access Pine Labs Platform. It is the User’s responsibility to set his/her browser to alert him/her to accept or to reject cookies.
Pine Labs does not make any representation or warranty as to the use of the Services offered on the Platform. At no time shall any right, title, claim or interest in the Services provided through or displayed on the Platform vest with Pine labs nor shall Pine Labs have any obligations or liabilities in respect of any transactions on the Platform.
You agree and acknowledge that pine Labs shall not be responsible for any claim/ liability/ damages that may arise while transacting and/or procuring Services that have been offered on the Platform.
As part of the Services, Pine Labs provides Content on the Platform targeted at general public for informational purposes only and does not constitute professional advice or recommendations of any kind. Pine Labs and/or its affiliates, accept no responsibility for any legal or financial events or outcomes related to the Services availed through the use of the Platform. Pine Labs makes no warranty that the Services will meet Your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data or any service interruption caused due to technical glitches or by Pine Labs employees/representatives. Pine Labs is not responsible for transmission errors, corruption of data.
All content included on this Platform, such as text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and products, is the property of Pine Labs or its suppliers and is protected by Indian copyright laws. The compilation of all products on this site is the exclusive property of Pine Labs and protected by Indian copyright laws. All products used on this site are the property of Pine Labs or its suppliers and is protected by Indian copyright laws.
Pine Labs, the Pine Labs logo, and other marks indicated on our Platform are trademarks of Pine Labs or its affiliates. Other Pine Labs graphics, logos, page headers, icons, scripts, and service names are trademarks or trade dress of Pine Labs or its affiliates. Pine Labs' and its affiliates' trademarks and trade dress may not be used in connection with any product or service that is not Pine Labs' or its affiliates' as applicable, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Pine Labs or its affiliates. All other trademarks not owned by Pine Labs or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Pine Labs or its subsidiary or affiliates.
If you submit material, and unless we indicate otherwise, you grant Pine Labs and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Pine Labs and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you submit; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Pine Labs or its affiliates for all claims arising from content you supply. Pine Labs has the right but not the obligation to monitor and edit or remove any activity or content. Pine Labs takes no responsibility and assumes no liability for any content submitted by you or any third party.
Pine Labs and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our 'Notice and procedure for making claims of copyright infringement' (mentioned below).
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Pine Labs' copyright agent the written information specified on the Platform. Please note that this procedure is exclusively for notifying Pine Labs and its affiliates, that your copyrighted material has been infringed.
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
The Users are responsible for maintaining the confidentiality of the Users’ account access information and password. The Users shall be responsible for all uses of the Users’ account and password, whether or not authorized by the Users. The Users shall immediately notify Pine Labs of any actual or suspected unauthorized use of the Users’ account or password.
If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Pine Labs has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Pine Labs shall have the right to suspend or terminate such account at its sole discretion.
Each User is solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. Pine Labs is in no way responsible for any of the taxes except for its own income tax.
The subscription fees for the Services, if any charged by Pine Labs, could be paid online through the facility made on the Platform. Pine Labs is not responsible for any loss or damage caused to User during this process as these third parties are beyond the control of Pine Labs.
Each User undertakes that it shall not do any act or post, display, upload, modify, publish, transmit, update or share any information that -
You are also prohibited from:
When You use the Pine Labs Platform, You agree and understand that You are communicating with Pine Labs through electronic records and You consent to receive communications via electronic records from Pine Labs periodically and as and when required. Pine Labs may communicate with You by email or by such other mode of communication, electronic or otherwise. You specifically agree that Pine Labs shall not be responsible for unauthorized access to or alteration of Your transmissions or data, any material or data sent or received or not sent or received. Further, Pine Labs will make best efforts to safeguard the confidentiality of Your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this Platform, You agree that Pine Labs shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing You agree that Pine Labs shall not be held liable or responsible for 'phishing attacks' on You.
Pine Labs reserves the right to modify or discontinue, temporarily or permanently, the Platform or any features or portions thereof without prior notice. Users agree that Pine Labs will not be liable for any modification, suspension or discontinuance of the Platform or any other part thereof.
While communicating/ transacting with each other through the Platform, the User shall at all times ensure full compliance with the applicable provisions of the Contract Act, 1872, Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), Consumer Protection Act, 1986, etc. as prevalent in India, and as amended / modified from time to time, The Malaysian Personal Data Protection Act 2010 and the applicable laws of the United Arab Emirates (UAE), Singapore, Thailand, Indonesia as well as all other laws as applicable in the relevant jurisdictions for the time being in force, and ensure due payment of applicable taxes (“Applicable Laws”).
The Users acknowledge and accept that they shall bear all costs/ liability/ damages, caused to Pine Labs, as a result of use of the Platform or the Services provided on the Platform by the users.
All disputes will be subject to arbitration at the respective jurisdictions in English by a sole arbitrator appointed by Pine Labs under the laws prevalent in the respective jurisdictions as mentioned herein below. You agree to submit to the personal jurisdiction of the courts located within the said jurisdiction, for the purpose of litigating all claims that arise between You and Pine Labs.
|India||Arbitration and Conciliation Act, 1996||New Delhi|
|Malaysia||The Arbitration Act, 2005||Malaysia|
|UAE||DIFC LCIA Arbitration Centre Rules||Dubai|
|Singapore||SIAC as per Rules in existence||Singapore|
YOU MUST COMMENCE ANY LEGAL ACTION AGAINST US WITHIN ONE (1) YEAR AFTER THE ALLEGED HARM INITIALLY OCCURS. FAILURE TO COMMENCE THE ACTION WITHIN THAT PERIOD SHALL FOREVER BAR ANY CLAIMS OR CAUSES OF ACTION REGARDING THE SAME FACTS OR OCCURRENCE, NOTWITHSTANDING ANY STATUTE OF LIMITATIONS OR OTHER LAW TO THE CONTRARY. WITHIN THIS PERIOD, ANY FAILURE BY US TO ENFORCE OR EXERCISE ANY PROVISION OF THESE TERMS OR ANY RELATED RIGHT SHALL NOT CONSTITUTE A WAIVER OF THAT RIGHT OR PROVISION.