The All-in-one
payment terminal
for Malaysian SMEs.

Please fill out the form on this page. Our team will reach out to understand your business needs, and guide you through the onboarding process.

Typically, activation and terminal deployment take 2 to 4 weeks from the date of a completed application and document submission.

Yes. Pine Labs provides end-to-end support, including terminal delivery, on-site installation, and training for your staff to ensure you are ready to accept Card & QR payments from day one.

Our terminals are all-in-one solutions that allow you to accept:

• Cards: Visa, Mastercard and MyDebit.
• QR Payments: DuitNow QR (interoperable with all major banks and e-wallets).
• E-wallets: GrabPay, Touch 'n Go eWallet, Boost, ShopeePay, and FavePay, as well as Apple Pay, Samsung Pay and Google Pay.

Yes. You can enable Installment Payment Plans (IPP) from major Malaysian banks, allowing your customers to pay in easy monthly installments while you receive the full payment upfront.

Yes, we support popular BNPL options like Atome and Grab PayLater, giving your customers more flexibility at checkout.

Our smart Android terminals come with built-in 4G SIM connectivity and Wi-Fi support, ensuring you can always process payments.

Absolutely. All Pine Labs terminals are PCI-DSS compliant and use advanced encryption (HSM-secured) to ensure that sensitive cardholder data is never stored on the device and is transmitted securely.

Settlements are typically processed on a T+1 basis, ensuring a steady cash flow for your business.

You will get access to the Pine Labs dashboard, allowing you to view real-time transactions, download settlement reports, and manage multiple outlet locations from a single login.

Merchant Discount Rates (MDR) vary based on your business category and transaction volume. We offer competitive, transparent pricing. Please contact our sales team for a customized quote.

We provide dedicated local customer care for Malaysian merchants:

• Phone: 1800 387 883
• Whatsapp: +6012 506 7883
• Email: support.my@pinelabs.com
• Hours: Our helpdesk is available 7 days a week to assist with any terminal or payment queries.

General maintenance and standard paper roll requests are managed through our support team. You can request additional rolls directly via Whatsapp, the myPlutus app or by contacting our helpdesk.